Help Desks
| Argentina | |
| Local Time: | GMT-3 |
| Hours of Operation: | 0900-1830, Monday through Friday |
| Telephone Number: | 54-11-4322-2999 ext. 3 |
| FAX Number: | 54-11-4322-2999 ext. 7 |
| After Hours: | Customers can call the Global Customer Assistance Center on +80004636638. Comment: bt.infonet.ar-support@sedeco.com.ar |
| Australia | |
| Local Time: | GMT+10 |
| Hours of Operation: | 24 hours |
| Telephone Number: | 1 800 036 016 (Australia only) or +612 8289 8222 (international callers) |
| FAX Number: | 1 800 031 061 (Australia only) or +612 8289 8209 / +612 9230 0287 (international callers) |
| After Hours: | Calls are automatically diverted to the Global Customer Assistance Center. |
| Austria | |
| Local Time: | GMT+1 (+2, DST) |
| Hours of Operation: | 0730-1630, Monday through Friday |
| Telephone Number: | 43 59059 1 47970 |
| FAX Number: | 43 59059 1 62063 |
| After Hours: | Universal Free Phone Number through Brussels to the Global Customer Assistance Center by calling +80004636638. |
| Belgium | |
| Local Time: | GMT+1 (+2, DST) |
| Hours of Operation: | 0800-1800, Monday through Friday |
| Telephone Number: | 32-2-6273888 |
| FAX Number: | 32-2-6403638 |
| After Hours: | Answering machine provides Universal Free Phone Number for calling the Global Customer Assistance Center at +0080004636638 from phones directly on the Belgacom network. Or +0800 132 78 for all others. |
| Comment: | e-mail: support@be.bt.infonet.com |
| Bolivia | |
| Local Time: | GMT-4 |
| Hours of Operation: | 0800-1900, Monday through Friday |
| Telephone Number: | 591-2-2119420 |
| FAX Number: | +591-2-2119412 |
| After Hours: | Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500. |
| Brazil | |
| Local Time: | GMT-3 (-2, DST) |
| Hours of Operation: | 0730-2000, Monday through Friday |
| Telephone Number: | 55-11-2146-3000 |
| FAX Number: | 55-11-2146-3099 |
| After Hours: | No answering machine. Customers can call directly to the Global Customer Assistance Center at +1 310.335.2600 ext. 2500. |
| Canada | |
| Local Time: | GMT-4,-5,-6,-7,-8 (-3,-4,-5,-6,-7, DST) |
| Hours of Operation: | 24 Hours |
| Telephone Number: | 1-866-282-8805 |
| FAX Number: | 1-770-333-4630 |
| After Hours: | Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500. |
| Chile | |
| Local Time: | GMT-4 |
| Hours of Operation: | 11:00 gmt - 23:00 gmt October - February 12:00 gmt - 24:00 gmt March - September |
| Telephone Number: | 56-2-368-9400 |
| FAX Number: | 56-2-368-9415 |
| After Hours: | 56-9-9698827 Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500. |
| China | |
| Local Time: | GMT+8 |
| Hours of Operation: | 0900-1730, Monday through Friday on: +8610 5812 9998 |
| Telephone Number: | +86 10 58129998 |
| FAX Number: | +86 10 5812 9988 |
| After Hours: | Outside business hour, including weekends and holidays, customers can call +86 13601176271 |
| Comment: | BT China (Beijing) Limited, 702, Tower W3, Oriental Plaza, 1 East Chang An Avenue, Dongcheng District, Beijing 100738 China |
| China | |
| Local Time: | GMT+8 |
| Hours of Operation: | 0900-1700, Monday through Friday Toll-Free 800 820 5900 |
| Telephone Number: | +8621 2321 5599 +8610 5812 9998 |
| FAX Number: | +8621 2321 5588 |
| After Hours: | Outside business hour, including weekends and holidays, customers can call +86 13601176271 |
| Comment: | BT China (Shanghai) Limited Room 2602-2605, 26th Floor Hong Yi Plaza, East Nanjing Road Shanghai 200001, China |
| Colombia | |
| Local Time: | GMT-5 |
| Hours of Operation: | 0800-1800, Monday through Friday |
| Telephone Number: | +57-1-410-3982 ext. 11, 12, 14 |
| FAX Number: | +57-1-295-4889 |
| After Hours: | Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500. |
| Comment: | Customers can call collect to the Global Customer Assistance Centre on 1-310-640-0520 |
| Costa Rica | |
| Local Time: | GMT -6 (Panama GMT -5) |
| Hours of Operation: | 0800-1730, Monday through Friday |
| Telephone Number: | PABX: +506 234-3410 |
| FAX Number: | +506 224-1348 |
| After Hours: | Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500. |
| Czech Republic | |
| Local Time: | GMT +2 |
| Hours of Operation: | 24/7 |
| Telephone Number: | +420-2-2525-1555 |
| FAX Number: | +420-2-2525-1515 |
| After Hours: | Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500. |
| Denmark | |
| Local Time: | GMT+1 (+2, DST) |
| Hours of Operation: | 0800 - 1600, Monday through Friday |
| Telephone Number: | 45-38-198467 |
| FAX Number: | 45-38-343916 |
| After Hours: | Answering machine provides Universal Free Phone Number via Brussels to the Global Customer Assistance Center by calling +80004636638. |
| Dominican Republic | |
| Local Time: | GMT-4 |
| Hours of Operation: | 0800-1630, Monday through Friday |
| Telephone Number: | 809-685-3133 809-220-5114 |
| FAX Number: | 809-683-5570 |
| After Hours: | No answering machine. Customers can call collect to the Global Customer Assistance Center at 1-310-335-2600 ext.2500. |
| Ecuador | |
| Local Time: | GMT-5 |
| Hours of Operation: | 0830-1800, Monday through Friday |
| Telephone Number: | +593(2)2456-222 |
| FAX Number: | +593(2)2456-218 ext. 106 |
| After Hours: | Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500. |
| Egypt | |
| Local Time: | GMT+2 (+3, DST) |
| Hours of Operation: | 0900-01800 Sunday - Thursday |
| Telephone Number: | + 202 333-11-852 |
| FAX Number: | +202 33364910 |
| After Hours: | Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500. |
| El Salvador | |
| Local Time: | GMT -6 (Panama GMT -5) |
| Hours of Operation: | 0800-1730, Monday through Friday |
| Telephone Number: | PABX: +506 234-3410 |
| FAX Number: | +506 224-1348 |
| After Hours: | Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500. |
| Finland | |
| Local Time: | GMT+2 (+3, DST) |
| Hours of Operation: | 0800-1600, Monday through Friday |
| Telephone Number: | 020-7501-220 +358-20-7501-220 (outside Finland) |
| FAX Number: | +358-20-7789-369 |
| After Hours: | No answering machine. The telephone number automatically forwards to our Global Customer Assistance Center. |
| France | |
| Local Time: | GMT+1 (+2, DST) |
| Hours of Operation: | 0830-1830, Monday through Friday |
| Telephone Number: | +33 1 78 41 38 38 |
| FAX Number: | +33(1)41161030 |
| After Hours: | Calls are transferred to the Global Customer Assistance Center after business hours |
| Germany | |
| Local Time: | GMT+1 (+2, DST) |
| Hours of Operation: | 0800-1700, Monday through Friday |
| Telephone Number: | 49 69 665 22 499 |
| FAX Number: | 49 69 666 2692 |
| After Hours: | No answering machine. The telephone number automatically forwards to our Global Customer Assistance Center. |
| Greece | |
| Local Time: | GMT+2 (+3, DST) |
| Hours of Operation: | 0700-1500, Monday through Friday |
| Telephone Number: | +0030 210 8762 689, 0030 6974477577 |
| FAX Number: | 0030 210 8762505 |
| After Hours: | No answering machine. Customers can call collect to the Global
Customer Assistance Center on 1-310-335-2600
ext.2500. |
| Guatemala | |
| Local Time: | GMT -6 (Panama GMT -5) |
| Hours of Operation: | 0800-1730, Monday through Friday |
| Telephone Number: | PABX: +506 234-3410 |
| FAX Number: | +506 224-1348 |
| After Hours: | Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500. |
| Honduras | |
| Local Time: | GMT -6 (Panama GMT -5) |
| Hours of Operation: | 0800-1730, Monday through Friday |
| Telephone Number: | PABX: +506 234-3410 |
| FAX Number: | +506 224-1348 |
| After Hours: | Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500. |
| Hong Kong | |
| Local Time: | GMT+8 |
| Hours of Operation: | 0900-1800 Monday through Friday |
| Telephone Number: | 852 2528 0577 |
| FAX Number: | 852 2528 1571 |
| After Hours: | Calls are transfered to the Global Customer Assistance Center after business hours. |
| Comment: | For general inquiries, please call 852 2528 0550 during business hours (9am to 6pm, Mon to Fri) |
| Hungary | |
| Local Time: | GMT+1 (+2, DST) |
| Hours of Operation: | 0800-1700, Monday through Friday |
| Telephone Number: | (36 1) 395 9030 |
| FAX Number: | (36 1) 275 5887 |
| After Hours: | Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500. |
| India | |
| Local Time: | GMT (+5) |
| Hours of Operation: | 24 hours |
| Telephone Number: | Direct lines: +91 22 3980 6851 / 52 / 53 Board line: +91 22 3980 6800 / +91 22 3988 4545 |
| FAX Number: | +91 22 3980 6899 |
| After Hours: | Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500. |
| Comment: | Helpdesk Email:indiahelpdesk@bt.com |
| Indonesia | |
| Local Time: | GMT+7 |
| Hours of Operation: | 24 hours |
| Telephone Number: | +62 21 3868001 +62 21 3867005 |
| FAX Number: | +62-21-522-2296 |
| After Hours: | Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500. |
| Ireland | |
| Local Time: | GMT (+1, DST) |
| Hours of Operation: | 09:00 to 17:00, Monday through Friday |
| Telephone Number: | DDI +353 1 4328863 Freefone in Ireland: 1800-740-840 |
| FAX Number: | +353 1 4328005 |
| After Hours: | Calls to be automatically redirected to GCAC (1 800 553203) |
| Comment: | Help-Desk No. for those calling from outside Ireland: +353 1 4328863 Help-Desk No. for those calling from within Ireland: 1 800 740 840 or email globalbusinesshelpdesk@btireland.com |
| Israel | |
| Local Time: | GMT+2 |
| Hours of Operation: | 0800-1900, Sun.- Thu.; 0800-1200, Fri. |
| Telephone Number: | 972-3-9260226 |
| FAX Number: | 972-3-9213665 |
| After Hours: | Customers can call the Global Customer Assistance Center on +80004636638. |
| Italy | |
| Local Time: | GMT+1 (+2, DST) |
| Hours of Operation: | 0830-1830, Monday through Friday |
| Telephone Number: | 800INFONET (National Toll Free) +39 02 21713255 (International) |
| FAX Number: | +39 02 21713.203 |
| After Hours: | Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500. |
| Japan - KDDI | |
| Local Time: | GMT+9 |
| Hours of Operation: | 24 hours x 7 days |
| Telephone Number: | 81-3-3347-5455 |
| FAX Number: | 81-3-3347-5965 |
| After Hours: | Customers can call the Global Customer Assistance Center (001)-010-80004636638. |
| Comment: | Helpdesk Email: soc-frcr@kddi.com |
| Japan - KBGS | |
| Local Time: | GMT+9 |
| Hours of Operation: | 24 hours x 7 days |
| Telephone Number: | 81-3-5639-3021 |
| FAX Number: | 81-3-3641-1621 |
| Korea (Republic of) | |
| Local Time: | GMT+9 |
| Hours of Operation: | 0830-1800, Monday through Friday |
| Telephone Number: | (822) 725-6074~5 |
| FAX Number: | (822) 725-6076 |
| After Hours: | Korea Telecom 24-hour Support Center at (822) 733-8961. Fax:
723-5161. |
| Luxembourg | |
| Local Time: | GMT+1 (+2, DST) |
| Hours of Operation: | 0830-1800, Monday through Friday |
| Telephone Number: | +352-4056371 |
| FAX Number: | +352-498825 |
| After Hours: | Answering machine provides green number to the Global Customer Assistance Center by calling 8002 2491. |
| Comment: | Technical Department : lutech@infonet.lu |
| Malaysia | |
| Local Time: | GMT+8 |
| Hours of Operation: | 0900-1800 |
| Telephone Number: | 603 8996 3775 |
| FAX Number: | 603 8996 3770 |
| After Hours: | Calls are transferred to the Global Customer Assistance Center after business hours. |
| Comment: | Only GCAC and HD Malaysia are allowed to call Telekom Malaysia's HD for any faults |
| Mexico | |
| Local Time: | GMT-6 (-5, DST) |
| Hours of Operation: | 0830 to 1830 local time CST (1430 to 2430 GMT) |
| Telephone Number: | (52) 55 528318006, 52 55 5283 1807, 52 55 5283 1808 |
| FAX Number: | (52) 55 52831899 |
| After Hours: | Customers can call collect to the Global Customer Assistance Center on 1-310-640-0520. |
| Comment: | In case of an emergency after hours, if the presence of a TSE is needed, GCAC can reach any engineer in Mexico through the normal oncall procedures. |
| Netherlands | |
| Local Time: | GMT+1 (+2, DST) |
| Hours of Operation: | 0830-1800, Monday through Friday |
| Telephone Number: | +31-20-5456777 |
| FAX Number: | 31-20-6430251 |
| After Hours: | Answering machine provides Universal Free Phone Number to reach the Global Customer Assistance Center by calling the number 0800-22554636. |
| New Zealand | |
| Local Time: | GMT+12 |
| Hours of Operation: | 0800-1800, Mon.- Fri. (Australian Eastern Standard Time) |
| Telephone Number: | 0-800-94-3000 |
| FAX Number: | |
| After Hours: | Connects to Certified Help Desk in Australia |
| Nicaragua | |
| Local Time: | GMT -6 (Panama GMT -5) |
| Hours of Operation: | 0800-1730, Monday through Friday |
| Telephone Number: | PABX: +506 234-3410 |
| FAX Number: | +506 234-1348 |
| After Hours: | Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500. |
| Norway | |
| Local Time: | GMT+1 (+2, DST) |
| Hours of Operation: | 0800-1600, Monday through Friday |
| Telephone Number: | 800-30635 (Norway) 47-67892970 (International) |
| FAX Number: | None at this time |
| After Hours: | Calls are transferred to the Global Customer Assistance Center after business hours. Customers can also call the GCAC directly by dialing +80004636638. |
| Panama | |
| Local Time: | GMT -5 |
| Hours of Operation: | 0800-1730, Monday through Friday |
| Telephone Number: | PBAX: +507-263-2982 |
| FAX Number: | +507-263-2923 |
| After Hours: | Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500. |
| Peru | |
| Local Time: | GMT-5 |
| Hours of Operation: | 0900-1730, Monday through Friday |
| Telephone Number: | +511 221 3380 (Office) |
| FAX Number: | +511 221 3533 |
| After Hours: | Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500 or Voice Redirection Service on + 511 221 3380 dial option 8. |
| Philippines | |
| Local Time: | GMT+8 |
| Hours of Operation: | 24 hours |
| Telephone Number: | +632 8302946 +632 830 2947 +632 830 2948 |
| FAX Number: | 63-2-8135794 |
| After Hours: | Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500. |
| Poland | |
| Local Time: | GMT+1 (+2, DST) |
| Hours of Operation: | 0900-1700, Monday through Friday |
| Telephone Number: | +48(22)5231010 |
| FAX Number: | +48(22)8410047,+48(22)5231333 |
| After Hours: | One person answers the phone during the night shift. From 5pm to
9am, you can call +48(22)5231256. Faxes are picked up between 8am
and 5pm. |
| Portugal | |
| Local Time: | GMT (+1, DST) |
| Hours of Operation: | 0930-1830, Monday through Friday |
| Telephone Number: | +351-21-3863522 |
| FAX Number: | +351-21-3861361 |
| After Hours: | Answering machine is available. Customers can also call the Global Customer Assistance Center through Brussels green number of 800-832147. |
| Puerto Rico | |
| Local Time: | GMT-4 |
| Hours of Operation: | 0800-1600, Monday through Friday |
| Telephone Number: | 1-787-661-0399 |
| FAX Number: | |
| After Hours: | Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500. |
| Romania | |
| Local Time: | GMT+2 |
| Hours of Operation: | 0830-1730, Monday through Friday |
| Telephone Number: | 40-21-3146890 |
| FAX Number: | 40-21-3125588 |
| After Hours: | Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500. |
| Comment: | e-mail: support@infonet.com.ro |
| Russia | |
| Local Time: | GMT+3 (+4, DST) |
| Hours of Operation: | 0900-1800, Monday through Friday |
| Telephone Number: | 7495 915 2262 |
| FAX Number: | 7495 915 7158 |
| After Hours: | Answering machine to leave messages only. Customers can call the Global Customer Assistance Center collect on 1-310-335-2600 ext.2500. |
| Singapore | |
| Local Time: | GMT+8 |
| Hours of Operation: | 0900-1800, Monday through Friday |
| Telephone Number: | +65 6290 7040 |
| FAX Number: | +65 6293 9500 |
| After Hours: | Calls are automatically rolled over to Global Customer Assistance Center (GCAC) after office hours. Alternatively, customers can call the Global Customer Assistance Center collect on 1-310-335-2600 ext.2500. |
| South Africa | |
| Local Time: | GMT+2 |
| Hours of Operation: | 0730-1630, Monday through Friday |
| Telephone Number: | +27-12-680-0330 |
| FAX Number: | +27-12-665-3914 |
| After Hours: | Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500. |
| Spain | |
| Local Time: | GMT+1 (+2, DST) |
| Hours of Operation: | 24 hours |
| Telephone Number: | Madrid: +34 91 728 6400 902 115363 (in-country) |
| FAX Number: | 34 91 728 6420 |
| After Hours: | +34 91 728 6400 (two lines plus answering machine). Customers can call Universal Free Phone Number to the Global Customer Assistance Center on +80004636638. |
| Sri Lanka | |
| Local Time: | GMT+6 |
| Hours of Operation: | 0800-1700, Monday through Friday |
| Telephone Number: | 94-11-2437545 |
| FAX Number: | 94-1-2437547 |
| After Hours: | Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500. |
| Sweden | |
| Local Time: | GMT+1 (+2, DST) |
| Hours of Operation: | 08.00-16.30, Monday through Friday |
| Telephone Number: | 020-781140 Toll-Free +46 771353071 |
| FAX Number: | +46 8 456 7701 |
| After Hours: | Toll free number is redirected to the Global Customer Assistance Center or customers can call the toll-free number direct to the GCAC at +80004636638. |
| Switzerland | |
| Local Time: | GMT+1 (+2, DST) |
| Hours of Operation: | 0800-1800, Monday through Friday |
| Telephone Number: | 0800 463 66 38 (0800 INFONET) +41 31 390 70 90 (International Calls) |
| FAX Number: | +41-31-390 70 99 |
| After Hours: | Calls are transferred directly to the Global
Customer Assistance Center after business hours. Direct Free Phone: 00 8000 463 66 38 (00 8000 INFONET) |
| Taiwan; Republic of China | |
| Local Time: | GMT+8 |
| Hours of Operation: | 0900-1700, Monday through Friday |
| Telephone Number: | 886-2-6636-4737 |
| FAX Number: | 886-2-6638-0333 |
| After Hours: | Answering machine provides a message to call collect the Global Customer Assistance Center at 1-310-335-2600 ext.2500, or leave a message and they will get back to you the next business day. |
| Thailand | |
| Local Time: | GMT+7 |
| Hours of Operation: | 0830-1730, Monday through Friday |
| Telephone Number: | 662-955-1199 ext. 501, 502, 400; Direct Number: 662-626-0072; Mobile Number: 668-4752-5199 |
| FAX Number: | 662-659-5830 |
| After Hours: | Customers can call collect to the Global Customer Assistance Center on 1-310-640-0520. |
| Turkey | |
| Local Time: | GMT+3 |
| Hours of Operation: | 0800-1700, Monday through Friday |
| Telephone Number: | 90-312-4662131 90-212-2743076 (Istanbul Office) |
| FAX Number: | 90-312-4661088 |
| After Hours: | Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500. |
| Ukraine | |
| Local Time: | GMT+2 (+3, DST) |
| Hours of Operation: | 24 hours |
| Telephone Number: | +380 44 230 5219 |
| FAX Number: | |
| After Hours: | Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500. |
| United Kingdom | |
| Local Time: | GMT (+1, DST) |
| Hours of Operation: | 0800-1800, Monday through Friday |
| Telephone Number: | +44 (0) 800 0234 675 |
| FAX Number: | 44-20-7287-5564 |
| After Hours: | Calls are diverted to the Global Customer Assistance Center. Customers can also call the GCAC direct on +80004636638. |
| United States | |
| Local Time: | GMT-5,-6,-7,-8 (-4,-5,-6,-7, DST) |
| Hours of Operation: | 0600-1700, Monday through Friday |
| Telephone Number: | 1-800-310-8743, 1-310-640-0447 |
| FAX Number: | 1-310-322-5190 |
| After Hours: | Calls are automatically diverted to the Global Customer Assistance Center. |
| Uruguay | |
| Local Time: | GMT -3 |
| Hours of Operation: | 0900-1830, Monday through Friday |
| Telephone Number: | 54-11-4322-2999 ext.33 |
| FAX Number: | 54-11-4322-2999 ext. 50 |
| After Hours: | Customers can call the Global Customer Assistance Center on +1-310-640-0520. |
| Comment: | e-mail: ar_infonet_helpdesk@sedeco.com.ar |
| Venezuela | |
| Local Time: | GMT-4:30 |
| Hours of Operation: | 0800-1700, Monday through Friday |
| Telephone Number: | +58 212 576 7215 +58 212 576 5320 |
| FAX Number: | |
| After Hours: | Customers can call collect to the Global Customer Assistance Center on 1-310-335-2600 ext. 2500. |