Contact Centre Services
Powering Your Customer Relationship Management.
With increasing competition and reducing margins, the need to make the most of your customer contacts has become increasingly important. The key to optimising your contact centre operations is to use the customer's details - such as language, account information and preferences - to direct the customer to the most appropriate agent.
The Proximity of a Service Anywhere, Anytime.
Network-based contact centre solutions can facilitate the gathering of these vital customer details, as well as establish a session with the most appropriate skill group. Instead of sub-optimising isolated contact centres, network-based capabilities provide the means for optimising the contact centre operations across contact centres, wherever they are located.
We are the European leader for providing network-based contact centre services that offer multinationals a reliable, flexible and cost-effective way to optimise their customer relationships. Our Contact Centre Services are powered by an Intelligent Call Routing (ICR) platform that enables an enterprise to effectively route incoming traffic from across Europe and to improve agent productivity and customer handling.
Delivering the Edge in Contact Centre Technology.
With five levels of customised control that range from outsourced control to Web-based control and total customer-premises control, our Contact Centre Services offer a migration path for the future to ensure the flexibility you require for your changing business needs.
With these control options, you have the ability, using a sophisticated user interface, to directly control the management and configuration of your virtual contact centre. This allows you to react quickly to network events and promotion/marketing activities. With Web-based capabilities, we offer you even greater flexibility to securely manage this call routing configuration in real time and in any location.